The most important US service community is not going to use Twitter to submit service alerts

(CNN) – The most important US service community on Thursday suspended using Twitter to submit service alerts, saying the “reliability of the platform can not be assured.”

The metropolitan transit authority, which serves 15.3 million commuters within the 8,000-square-kilometer area surrounding New York Metropolis, Lengthy Island, New York state and Connecticut, stated its entry to Twitter by its API had been inadvertently lower off twice prior to now two weeks.

A passenger at a Wall Road subway station in New York, USA, on Friday, February 10, 2023 (Credit score: Ismail Ferdous/Bloomberg/Getty Pictures)

“MTA doesn’t pay expertise platforms to publish service info, and has created redundant instruments that present real-time service alerts,” Shenifa Riera, MTA’s performing director of customer support, stated in a press release. “These embrace the MYmta and TrainTime apps, the MTA dwelling web page at MTA.information, and electronic mail and textual content message alerts,” he famous.

“Service alerts are additionally out there on hundreds of screens in stations, trains and buses,” stated Riera. “The MTA has ceased publishing service info on Twitter, efficient instantly, because the reliability of the platform can not be assured.”

The MTA app will stay lively and clients will nonetheless have the ability to tweet on MTA accounts, together with @nyct_subway, and get responses, in response to the MTA.

— CNN’s Julian Cummings contributed to this report.